General Rules

General Rules:

By playing on our project, the players agree to these rules and agree to adhere to them, as well as to our Privacy Policy. Not knowing the rules is not a viable excuse, and will not be accepted by Helios team.

The Administrator reserves himself the right to change the project rules at any time.

Players are obliged to observe changes to the rules announced either via the Project Helios Homepage, Facebook, Discord or forum and abide by them.

Players are obliged to follow all the laws of the Czech Republic that are effective at the current time. Violating this rule will result in an immediate punishment of the offender affecting the server and all connected services. The violation will then be formally handed over to the official authorities.

It is possible to appeal against the GameMaster’s decision to that GM or the Head GM / Assistant Head GM exclusively via private means of communication (PM on the forum, Discord PM or email). You can appeal within four weeks of the ban. You can check out what languages that GM communicates in here.

The Administrator is the highest authority, his decision is final and there is no countermanding his decision.

The Administrator reserves the right to revoke a player’s access to the realm and its associated services at their discretion.

The player is obliged to abide by the instructions from any member of the Helios GM team. Not following them can be punished.

Languages allowed in supported channels:

Helios:

  • /world: EN/CZ/SK
  • /global: EN
  • /worldes: ES
  • /characterauction: EN/CZ/SK

Above-mentioned languages are the only languages we are able to consistently provide support in. Support requests in other languages might get rejected. Other languages are not allowed in said channels due to our inability to moderate content written in different languages.

Player Behavior:

Server Economy

Players are forbidden from trading characters, accounts, stars, gold or anything else in WoW for real money or from other sources than Twinstar’s services. It is not allowed to trade characters, accounts or stars for gold, resources or anything else in-game.

Players are also forbidden to trade Gold/Items/Characters to or from other projects.

Trading/exchanging characters (including Bind on Account items) via public channels is allowed only in the “characterauction” channel: “/join characterauction”.

Botting

It’s a use of a third party software which automates in-game actions without the need of player presence. Botting is strictly prohibited. However, we make a unique exception specifically for Discord integration software that strictly communicates directly between Discord and our client.

Hacking

Tampering with game data files, use of software modifying the client functionality or its communication with the server is strictly prohibited.

Multiboxing

The use of a method of gameplay known as Multiboxing is prohibited. By Multiboxing we mean manipulating multiple characters at the same time with the use of third party software. Alt tabbing is allowed.

Exploiting

Exploiting is abuse of a bug to one’s advantage. Any form of exploiting is prohibited. All bugs have to be reported in our bug tracker.

It’s prohibited to exploit any bug in Pathfinding or Line of Sight in any game location or area to kill a boss, player, or anything else. It’s prohibited to use quest items, items or vehicles for other purposes than what they are intended for. It’s also prohibited to kill the same boss multiple times per one ID if it respawns sooner than it should (this does not apply to LFR since there is no ID and you will not get loot if the same boss is killed multiple times).

Power levelling using mobs with the “skull level” (a hostile monster that is 10 or more levels above you) is considered an exploit. Additionally, power levelling using any form of mob tagging bugs or party exploits is also prohibited.

Chat

Spam, or excessive flooding of public channels is prohibited. 5 or more lines in chat in a short time frame is considered spam. It’s also forbidden to write meaningless or inconsequential messages in public channels.

Public channels are: “General“, “/world”, “/characterauction” “/say”, “/yell”, “/emote”.
Other channels include “/guild”, “/party”, “/raid”, “/whisper”, etc. (i.e. all in-game communication locations)

Excessive vulgarity, offensive language or general toxicity (or anything similar)  is prohibited in all channels.

It’s prohibited to undertake hostile or inappropriate attacks against another player based on his religion, nationality or race.

It’s prohibited to use names of characters/pets/guilds/arena teams, which are vulgar, racist or by other means inappropriate. It’s also prohibited to use any name resembling a nick of any Helios or TwinStar team member.

It’s prohibited to impersonate other players or spread defamation about them in order to harm their reputation or name.

Any violation of these rules has to be reported via the ingame function “Report Player”.

It is forbidden to repeatedly create new characters (or use existing ones) for the purpose of harassing a player that added the previous character of the same player to his/her ignore list.

Scamming

It is prohibited to conduct any Casino (Gambling) type activities.
It is forbidden to send scam mails, which aim to trick or rob another player.
While there is no general rule against “scamming”, we do investigate actions that appear to be a scam, and based on the severity, we will also punish a trade scam. Scammers main account(s) can also be subject of a punishment if “throw away” accounts are being used to scam.

Abusing the Master Looter role in situations where a clear looting agreement was made (and that agreement was not adhered to) is prohibited.
For further information please read our statement on “Ninja Looting”.

Offending/Mocking TwinStar Team Members or the Project

It is prohibited to make inappropriate remarks or insult any TwinStar team member or the project itself in any way or to mock them or their work in any form. It is also prohibited to impersonate any TwinStar team member.

Any direct or indirect insinuation(s) of possible links between a team member and their regular player identity (should they also play on the server) is strictly prohibited (whether joking or not).

All of our work is voluntary and done in our free time. Constructive criticism is welcome, you can contact any member of the TwinStar team with feedback corresponding to their specialization.

Abusing Player Support

It is forbidden to use player support for purposes other than those they serve.

Avoiding Punishment

It is prohibited to avoid any form of punishment (mute, ban, IP ban, …) by using a different account or IP address to commit other offenses.

Player Support:

Ticket System

In game tickets are to be used only for issues that are related to a personal bug (issue that affects only one player/ character) and are solvable by a member of the GM team.

You can find a guide how to write tickets here. We are able to service tickets written in EN/CZ/SK languages only. Tickets in other languages will be closed without a reply. Stating which languages from those mentioned you can communicate in can speed up the processing of your ticket.

Examples of what the in-game ticket system is to be used for are as follows:

    • Impossibility to complete a quest after a server crash
    • Bugged character statistics
    • Bugged talents
    • Disappearance of an already learned spell
    • Bugged professions
    • Character stuck/falling
    • Inability to log a certain character
  • Other

Bug Tracker

Players are obligated to report any bugs in the game via the Bug Tracker. Failing to do so or abusing the bug will be punished based on the discretion of the Helios Team. Bugs can only be reported via the bug tracker, not via in-game tickets. If you do not know how to report a bug, please go to this page.

Examples of what to report via the Bug Tracker:

    • Global issues (problems that concern not only you but more or all players)
    • Bugged quests, bugged pet abilities or problems which due to their nature are not resolvable in-game by a GM
    • Bugged spell/ item
    • NPC, Game Object or loot is missing or bugged
  • Other

Complaint System/Report Player

It is used to report inappropriate behavior of other players within the game. It’s possible to report a player for every chat-related offense (see the Chat section), or for Cheating (Botting, Hacking, Multiboxing), where you need to state what type of offense it is and include some proof.

Loot Restoration

Helios Team resolves loot issues only from Mists of Pandaria raid instances under certain circumstances. Issues must be submitted via a Discord ticket (a guide is in the #read_first channel) in the correct form and contain all information. Incomplete tickets or tickets not following that form will be deleted. If you are unsure, feel free to look at some examples here.

Loot restoration requests have to be submitted as soon as possible after the incident. Delayed request don’t have to be dealt with.

Loot issues from raids are subject to Loot Incident Quota, this means that only so many items can be refunded per raid group in a set time frame.

Helios Team has limited ability to restore items, achievements, items bought from vendors or from the auction house and lost by a server crash or by a player accident. Team is unable to restore mail, gold or other currency (honor points, valor points, …).

Punishments:

Depending on the nature and severity of the offense, punishments may vary from verbal warnings, mutes, item deletion, up to suspension of account(s)/ characters (short term, long term, permanent, and/or IP). Punishments may also be linked to other TwinStar services (forum, Discord, Facebook, …).

Punishments are effective immediately.

Other:

  • Players are obligated to report actions of another player that are found to be in conflict with the server rules. The report may be directed to any GM who is a part of the Helios Team either via PM (forum, Discord), #ticket-submit channel in Helios Discord, or via Complaint system.
  • While sharing an account is not explicitly prohibited, it is not recommended as it may not be considered a mitigating factor in the event of any punishment. A penalty may also be imposed on the person who used someone else’s account to break the rules.
  • It is forbidden to advertise other projects with the same or similar focus as TwinStar.
  • It is forbidden to advertise any form of warez/porn, including materials linking to warez/porn.

Last update 5.5.2024